Ljubljana, Bohinj Commune
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Customer service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
1 comment

So i bought 2 xiaomi wrist band on gearbest. I got one of them and wasnt working.

With few replies back and forth with support, after a month and a half i got na new one, which was working. But the second one ? No idea where got lost. Never got it.

So i wrote to support again, and said since i didnt bought insurance its not there fault the band got lost. Ugh, ok so what now ? They said they can resend it for about 75% of a full price. Ok, i agreed, few days ago and we'll see how this goes.

At the end i lost about 10 dollars, and will never shop there again. Rather use aliexpress, much better customer service.

This person wrote the review because of problem with delivery at GearBest. Reviewer claimed that he or she lost $10 and wants GearBest to "nothing".

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Dear customer,

Thank you, we always welcome feedback from our valued customers. We would like to extend our sincerest apologies to the customer.

We want every customer to be happy and clearly this is not the case here.

The actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons. Please kindly tell us your order number to our support center with this complaint number 796522 and we will check it for you.

Thank you for your support.

Gearbest Customer Service

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