I purchased an item for $130 with insurance. The correct tracking number was not provided until the day it was said to have been "delivered." And I never saw the package.
And insurance only covered up until the point of delivery. Upon requested either a replacement or refund for my missing package they offered nothing. I persisted, and then they offered $4 store credit. I harangued them some more, and they offered to give to send a replacement, if I sent them another $80.
It seems that some people have been able to get full refunds, while others report getting nothing at all.
Customer's shouldn't have to negotiate for shreds of decency. A company should have a policy, and stand by it.
Review about: Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $130.
Preferred solution: Full refund.