Gearbest - Not an Honorable company to deal with

611 of 899 Gearbest reviews

I ordered a 20 feet endoscope for the Android Phone from them.The camera had something blocking the lens in an area that is not accessible unless it is disassembled.

This company refuses to stand behind their product, expects the customer to fix their defective product, and does not honor their 45 Day Money Back Guarantee clearly stated on their website for defective products. They deleted the ticket I created. One day it was there, the next day it was gone.

I filed a dispute with paypal other than offering to sell me another one at 50% off and suggested I fix it myself, they are no longer replying to my paypal dispute.I attached the camera image to show you how blurry it is and what the lens look like.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service

  • What I liked
      No items
  • What I disliked
    • Lies about money back guarantee

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Gadgets and Accessories
review #770011

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611 of 899 Gearbest reviews

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