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3.0

So if anyone from the USA is wanting to save some money on a *** phone. Dont buy out of Country.

Buy in your country and make sure You know where its coming from. I bought a zenfone 2 from Gearbest.com It arrived in a week not bad considering where its coming from China. Make sure you know what carrier is send the device. You have a 45 money back guarantee.

45 days do the math and think of the cost. My unlocked zenphone would receive calls and txts but no data. It would turn on and off and on and off till the battery ran dead. It was not factory reset when I first turned it on.

That tells me its more than likely a preowned refurbished phone. I factory reset it 3 times and it still did all the same. Got txts maybe could make a call if the phone didnt go on the blink ad shut on and off continuously. Now to geting your device sent back taught me a lesson Buy in the USA.

I contacted Gearbest 3 times They offer you Your cost of the device back or a new one or in my case 29.00 of 150.00 I spent. Now what You dont know is what its going to cost to ship the device back. I went to my local P.O. They could not ship it because it has a lithium ion battery which would be a air shipped item.

They said I would have to keep the battery.I told them I cant it comes with the phone or I wont get my full refund back. The person said sorry I cant send it. So I go to the local UPS I was told they cant ship it by air but can ship it by boat a ship 75.00 would be the cost and said it could take 1-3 months to get there. so there goes your 45 days and that would be half the cost in my case the phone.

So I said what else can I do They said what was the carrier I said it was dhl or dlh its one of the 2. They are out of Canada So now I gotta ship this to Canada then they ship to China. Its a no brainer I took this 150.00 in the shorts Why would I wanna pay UPS to send it to Canada then pay Canada to ship it to China. Its bull *** nicely speaking and by now would possibly have to reinvest even more to get my money back.

So I took the loss.How is it China can ship it to the USA but I cant ship it air from the USA? So if You live in the USA Buy in the USA.

Reason of review: Damaged or defective.

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Sejal Tgw

Dear customer,

We are sorry to hear that you are having issues with your product.

Please check our warranty policy here: http://www.gearbest.com/about/warranty-and-return.html

Please note that most of our products come with a 45 day guarantee, and unless noted otherwise, and will also have a 1 year repair warranty.

For this issue, we need to check it first.

According to the information you provided, I don't find your order. Could you please tell us your order number or ticket number?

Could you please email to support@gearbest.com with the title โ€œ pissedconsumer complaint from 962242โ€? We would like to solve your problem to your satisfaction after checking it.

Looking forward to hearing from you. Gearbest.com

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