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2.9

I ordered a mibox to my fathers house in thailand. The Price was right and it was only 8$ to ship to thailand. Unfortunately the government there has banned import of android tv boxes without possession of a broadcast license (fairly recently). It sat in customs for 3 weeks and then was returned to gearbest, I let them know about this customs issue the moment I found out. They told me they would contact DHL and get back to me. 1 month later they tell me it has arrived in HK after I ask them if there is any update on the matter because dhl's tracking number states it was returned to sender successfully. They tell me that they will refund me 52 of the 81 US dollars I had spent on the item, shipping and insurance (item itself was 69.90) or I can pay 17 USD to have them ship it again by regular mail. Given that I purchased shipping insurance I would assume it takes care of situations such as this, but I have been so kindly informed that "the insurance has nothing to do with this situation".

It feels to me that this company is trying to make a profit off of an unfortunate situation, I would like to pay them to ship the item to Canada where I live, but not on these terms...at this point I would like a full refund minus shipping and insurance...I shouldn't be paying 17 USD for it being returned when shipping there was only 8 USD and I payed for "insurance".

This will be the last time I order anything from gearbest... predatory business practices and customer service is giving me the run around.

I will be contacting visa to pull payment due to non delivery if my next round of communication with customer service is not fruitful.

Reason of review: Problem with delivery.

Monetary Loss: $81.

Preferred solution: Let the company propose a solution.

Gearbest Cons: Cheating customers, That i lost my money.

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