kea r Rwk

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Verified Reviewer

Order information

GD230127****2269 no answer on my order, no follow up, over 4 months waiting, no refund or option to choose other product
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Loss:
$800

Preferred solution: Deliver product or service ordered

User's recommendation: dont buy

Anonymous
map-marker Kingston, Kingston

A PISSED CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!

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WHY I MADE AN ORDER AND Can't GET IN CONTACT WITH You all... SO U SCAMMERS FOR REAL??? It's BEEN A WHILE AND NO ONE HAS CONTACTED ME
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User's recommendation: DON'T BUY ITS A SCAM

Mitchell F Hiy

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Verified Reviewer

I couldn’t get through

I couldnt get through to anybody. I have never tried so hard to get into contact with a company, I will never be buying anything from Gearbest again. I still havent gotten my items that I ordered over a month ago.
View full review
Loss:
$360
Cons:
  • No delievery

Preferred solution: Deliver product or service ordered

Jorge S Bop

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Verified Reviewer

Have no way of knowing the wearabout of my order I paid $300 and don't know were my item is

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I send multiple message and gotten no reply I will never buy any items from this company, I should of know better knowing this company is in China
View full review
Loss:
$300

Preferred solution: Deliver product or service ordered

Dilan S Rtp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Stolen funds

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Gearbest - Stolen funds
After TEN MONTHS I still not received order??? , As it was a present..it is now no longer required obviously! I have been told I can only have a credit note?? Like I really want to shop here again ? .NO! MY ORDER WAS NOT COMPLETED, I HAD NO CONTACT ABOUT THIS , TO BE OFFERD A CREDIT NOTE IS MORE THAN AN INSULT ...IT IS THEFT !!!
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Loss:
$40

Preferred solution: Full refund

User's recommendation: Do not use this company!

ENESCU C

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Verified Reviewer
| map-marker Bucharest, Bucharest

Order no 220713****250323****

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Updated by user Sep 11, 2022

1108****Nothing has been resolved.. They say again that they are investigating what happened

Original review Aug 12, 2022
To my complaints about a non-serious seller, your team's answers were evasive and without a solution
View full review
Loss:
$32

Preferred solution: Deliver product or service ordered

User's recommendation: Since the communication seemed biased in favor of the seller, I suggest more impartiality

Jennie Brooks

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Verified Buyer
|

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Verified Reviewer

My order still hasnt been shipped

Gearbest - My order still hasnt been shipped
Gearbest - My order still hasnt been shipped - Image 2
I didn't receive an order number and I called both numbers one hangs up the other one is off line what ever that means and my package hasn't even been shipped out yet I ordered it June,22,2022 so you tell me what other issues there isMake sure this sight isn't a scam
View full review
Loss:
$45
Pros:
  • Fake shipping time and fake price
Cons:
  • Taxes for items
  • Nothin

Preferred solution: Deliver product or service ordered

User's recommendation: Dont order from places that you can't even contact about your orders

Jennie Brooks

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Verified Buyer
|

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Verified Reviewer

Order not even shipped yet

Gearbest - Order not even shipped yet
Original review Jul 10, 2022
Well I ordered a phone hasn't been shipped yet didn't get an order number,and all three numbers you provide isn't working or your number.
View full review
Loss:
$145
Pros:
  • App
Cons:
  • Thier business

Preferred solution: Price reduction

User's recommendation: Don't order from this sight its a scam

Axel S Orw

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Verified Reviewer
| map-marker Siegen, North Rhine-Westphalia

Zahlungsproblem 220619****672336****

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Hallo, ich habe folgende e-mail vom Verkäufer am 22/06/2022 03:42:50 erhalten Hello, you need to get back to Gearbest Customer Service and ask them to approve your order, your order is pending review and we cannot ship it to you. Your order will only be shipped once it has been approved. Was soll ich jetzt unternehmen? Ich möchte dieses Fahrrad so schnell wie möglich und unkompliziert zu mir geschickt bekommen. Ich habe das Geld über Paypal überwiesen und es ist auch von meinem konto abgegangen. bitte helfen sie mir.
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Preferred solution: Deliver product or service ordered

Dragan M Eeq

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Verified Reviewer

Three orders that I have been waiting for delivery for more than 8 months!

These are the orders I've been waiting for delivery, now for more than 8 months! Order No.: 210719****320649****, Ordered: 19/07/2021 Order No.: 210630****320907****, Ordered: 30/06/2021 Order No.: 210630****320856****, Ordered: 30/06/2021. I can not contact Gearbest and since I am waiting for too long, I want my money back!
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Preferred solution: Full refund

Dragan M Eeq

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Verified Reviewer

My three orders are not delivered, after eight months after paid

Until today and now after eight months after paying, my three orders are still not delivered! Also, since a few months ago I am not able to send messages via messenger! Several times, after my complaint via messenger.com, I was promised that I will receive the ordered goods in the next two-three weeks, which I accepted at that time, but it never happened.
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Preferred solution: Full refund

Amy R Zis

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Verified Reviewer

I cannot track my package

I bought a rc car and never got it. I can't get ahold of anyone no matter what I try the numbers they give won't work and it's always under maintenance if I try and talk to somebody online
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Preferred solution: Deliver product or service ordered

User's recommendation: Dont do it

Mary M Qgh

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Verified Reviewer

Order not received

Gearbest - Order not received
I placed two orders one order number 211003****551034**** cancelled a mistake on ordering .The second order number. 211003****551030**** was paid and never sent.
View full review
Loss:
$44

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Philadelphia, Pennsylvania

Received item

My experience with GearBest was positive. Ordered telephone 2/28/22, received it 3/25/22, China to U.S.A. Great price, fast, free shipping. No complaint possible.
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Omar G Wmk

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Verified Buyer
|

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Verified Reviewer

Order issues

Gearbest - Order issues
Gearbest - Order issues - Image 2
I ordered something from the app, and it says not shipped, and I asked the customer service on Facebook massager, and they can't find my order I cancelled my order and I want a refund please
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Loss:
$34

Preferred solution: Full refund

Resolved
Sylvain

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Verified Buyer
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Verified Reviewer

Resolved: Debited for 9 months

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Updated by user May 19, 2021

Company fixed the issue and I have been provided with full refund. it took this review to make them react, and in less than 24 hours .... thank you pissed consumer!.

Updated by user May 19, 2021

OMG! Less than 24 hours after writing this review and forwarding it to GEARBEST, I received the full refund that I had been waiting for for 9 months! what a coincidence !!!

Updated by user May 18, 2021

still not reimbursed after 9 months (August 2020)

Original review May 18, 2021
Hi, I was debited 400 $ from my account, after 2 months I am told that they no longer have the product in stock, then they say that they sent it to me and there I have to wait again, 6 months after. Now I have been waiting supposedly for the refund via paypal for 2 months. Clearly they don't care about me, to be polite. And WTF, it's still on sale!!!! https://www.gearbest.com/3d-printers-3d-printer-kits/pp_00958868****.html?wid=143**** User's recommendation: run away!
View full review
Loss:
$400
Pros:
  • Scam
Cons:
  • You take the money and inform afterwords that you cannot deliver
  • Processing time

Preferred solution: Full refund

User's recommendation: run away

GearBest FAQs

Rebecca Garland
Rebecca Garland
PissedConsumer Reporter

GearBest is a Chinese company that sells a wide range of products, including apparel, electronics, accessories, pet supplies, bikes, and many more. They deliver worldwide in over 200 countries.

Is GearBest a trusted site?

GearBest is best known for its low prices. According to reviews on PissedConsumer.com, the most common complaints are about poor customer service, delivery of defective items, delivery delays, difficulty returning, and difficulty getting refunds.

How long does it take for GearBest to deliver?

GearBest delivery timelines vary from one country to another ranging between 3 and 45 days. Processing of orders takes 1-3 days.

How can I track my GearBest order?

Once your order has been shipped, GearBest sends you a shipping confirmation with a tracking number to your email. To track your order, click on the tracking number. You will be taken to the shipping company’s website where you will find real-time information about your order.

Can I get a refund from GearBest?

GearBest refund policy offers a 30-day unconditional refund on items as long as they are unused and unopened. They also offer a 45-day money-back guarantee for a refund or exchange on faulty items.

How can I cancel the GearBest order?

According to the GearBest cancellation policy, you can cancel any orders that have not yet been shipped. If you haven’t paid for the order, go to “My Orders”, and click “Cancel.” If you have already paid for it, contact GearBest customer service for assistance with canceling.

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