Gearbest Reviews and Complaints
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58
ISSUES RESOLVED
3.5K
TOTAL REVIEWS
$210K
CLAIMED LOSSES
$265
AVG LOSS
260K
PAGE VIEWS
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Cons
- Horrible customer service
- Customer service
- Slow shipping
Pros
- Prices
- Price
- Customer service
Latest review first
- Latest review first
- Most helpful reviews first
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Update by user Aug 21
I asked a buddy who is lawyer. He revised all screenshots and emails about this case.
After that, he wrote a long letter which was supported with EU trade laws., This letter has been sent to the Gearbest. They gave me truth and sent back my money.
Original review posted by user Jul 28
I bought an E-Bike a...
4 comments
Hey, I can send you if give an email to me. But this letter mostly reffers to the hungarian/EU law..so I don't know if can be helpful for ya.. Best, Ferenc
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Resolved
Most Helpful
Review
Service
Gearbest Shipping Service
Reason of review
Problem with delivery
Loss
$870
Preferred solution
Full refund
Gearbest in Dallas, Texas - Run away from this company
Gearbest said they sent shipment information to FedEx but didn't send the product. FedEx said they received the information of my product but FedEx didnt receive the product and FedEx is waiting. Here are FedEx exact words: Tje shipper has prepared your package however they have yet given it to FedEx. AND MY QUESTION IS WHY????? I've ordered my product in October 28, 19 and they been giving me the run around and still can't get this issue resolved. I don't recommend this company to anyone in the US. No live customer service Unreliable Lack of proper communication And any more problems with this company
Review
Reason of review
Order processing issue
Loss
$1784
Preferred solution
Deliver product or service ordered
Gearbest in Columbus, Ohio - Recent order
My address looks confusing. It is 1700 Riverside Drive. Apt 417 Tulsa Ok 74119. Please attach to my order for future orders.
Review
Gearbest - Payment issues
they ve got on hold my payment
Review
Reason of review
Problems with payment
Gearbest - Payment issues
Payment failed and order not complete Plz Help me
Review
Service
Gearbest Customer Care
Reason of review
Poor customer service
Loss
$11
Preferred solution
Payment issue
Gearbest - I need to know the status of my order
I either need an update on my order. My money refunded. Or i will report this company to my bank
Review
Service
Gearbest Shipping Service
Pros
- Normal
Cons
- Shipping could be faster
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
Gearbest - This was good
I bought an original xiaomi beard shaver from Gearbest.the first thing i noticed is that the prices in gearbest are the best,so i made the order and it was shipped next day(amazing fast and free shipping) through Singapore post which i believe it's the best logistic right now for delivery to my country.After 15 days the order received and everything was good as expected and as mentioned.the shaver was amazing and it works perfect.finnaly i want to say that i want to order more and more from this giant store.thank you
1 comment
Review
Reason of review
Fair pricing
If you are looking to buy the Alfawise Laser C30 Engraver. DON'T!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst technical support from Gearbest ever!!! My software is not functioning and I don't know if the machine can even run as I have...
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1 comment
What a bunch of jerks this company is.....
Review
Cons
- Poor way of delivery and refund
Reason of review
Damaged or defective
Loss
$226
Preferred solution
Let the company propose a solution
Tags
Gearbest - I did’t recive an items
I didn't my order I want my money back 
1 comment
Review
Service
Gearbest Shipping Service
Reason of review
Problem with delivery
Loss
$700
Preferred solution
Full refund
Gearbest - To see when my order is going to arrive
Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens.
Review
Pros
- Cuality prices
- Goodquality
Reason of review
Order processing issue
Loss
$166
Preferred solution
Let the company propose a solution
Gearbest - Horrible company with horrible customer service
Horrible company with horrible customer service. Bought a smart watch, never received it. Asked for refund. They said they can only do a partial refund because I declined shipping insurance??? what a bs. I would not recommend doing business with these scums.
1 comment
Review
Service
Gearbest Shipping Service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
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You must be an insider..... no one else has a good word to say about this ripoff company