Gearbest Reviews and Complaints
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Customers don't like
- Horrible customer service
- Customer service
- Slow shipping
Customers like
- Prices
- Price
- Customer service
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ordered a phone through Gearbest, was shipped earlier than expected and arrived via dhl to the local depot....went out for delivery in the van and never arrived, DHL lost it or it was stolen. the procedure if an item isn't delivered is it gets returned to the depot and...
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Company wrote 0 private or public responses to the review from 2 days ago.
I ordered an electric unicyle for 650 pounds from gearbest and made the payment on 21/11/2018. I contacted them to ask them when is it gonna be delivered and they told me first december. On 3 december a called back to ask the same question. They answeared 1-2 weeks...
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Company wrote 0 private or public responses to the review from Dec 06.
How do you escalate complaints on sales and customer support in your company? I have already tried three times to find out about an unreceived order and they don't care; they keep telling me the parcell should arrive in 1-2 weeks even though I keep telling them that...
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Company wrote 0 private or public responses to the review from Dec 06.
I placed my order on gearbest app at around 21/11/2018 and the order hasnt reach me till now.please solve my problem.
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 05.
I'm very happy with Gearbest, the support has helped my a lot, They answer fast and the always give me a lot of differents ways to solve out the problems. They can contact people using messenger or by using tickets on the website. Gearbest has a very solid support ,...
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Company wrote 0 private or public responses to the review from Dec 05.
FirmGerbil315
this is obviously a gearbest employee, messenger is a bot most of the time, i noticed after i asked if it was a bot that the english got much worse. the ticket system has left...
I bought a men's coat collar turned down from gear best .In the photo it was looking a very good quality beautiful design one but when i received the item it was really a disappointing experience for me bcz It was ordinary cheap quality item which in my opinion doesn't...
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Company wrote 0 private or public responses to the review from Dec 05.
Gearbest - Didnt have product
Ordered a Chuwi tablet. 2 weeks and still not packed at warehouse. Cancelled order.
Company wrote 0 public responses to the review from Dec 05.
Gearbest - Original Xiaomi Mi Robot Vacuum
This Xiaomi Vacuum is probably my best purchase, we’ve been using it on a daily basis and as done it’s job very well. I’ve been buying from Gearbest for awhile, and had nothing but good experiences so far.
Company wrote 0 private or public responses to the review from Dec 05.
Gearbest - My order
Didnt receved it Or i want sum tbing else
Company wrote 0 public responses to the review from Dec 04.
Similar to Gearbest
I have submitted a ticket to ask about shipping time and compatibility of the product with my country's electricity standards, and all the representative replies with is shipping date and that they could replace the black color with a white color!!!! Outrageous! I have...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 04.
FirmGerbil315
Its a bot, you can get lucky if you actually ask are you speaking to a real person or a bot.....it will sometimes kick it over to a real human, but will probably still get you...
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I also have an order that was payed on 21/11/2018 and it still didn't get to me. I tried to contact them three times. The first time they've lied I'll get it in two to three w...