Gearbest
Gearbest Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gearbest has 3.5 star rating based on 2675 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Prices, Price, Customer service.
Cons: Customer service, Horrible customer service, Being cheated.Recent recommendations regarding this business are as follows: "dont buy", "DON'T BUY ITS A SCAM", "Since the communication seemed biased in favor of the seller, I suggest more impartiality", "Do not use this company!", "Don't order from this sight its a scam".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gearbest has 3.5 star rating based on 2675 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Prices, Price, Customer service.
Cons: Customer service, Horrible customer service, Being cheated.Recent recommendations regarding this business are as follows: "dont buy", "DON'T BUY ITS A SCAM", "Since the communication seemed biased in favor of the seller, I suggest more impartiality", "Do not use this company!", "Don't order from this sight its a scam".
Most users ask Gearbest for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Gearbest Reviews
"A PISSED CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!"
WHY I MADE AN ORDER AND Can't GET IN CONTACT WITH You all... SO U SCAMMERS FOR REAL??? It's BEEN A WHILE AND NO ONE HAS CONTACTED ME User's recommendation:...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Kolkata, West Bengal
Phone servo king 9000 not found
Refund my Rs. or phone because a believe heart on on line purchase next other online company purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder information
GD230127****2269 no answer on my order, no follow up, over 4 months waiting, no refund or option to choose other product
Preferred solution: Deliver product or service ordered
User's recommendation: dont buy
Kingston, Kingston
A PISSED CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!
WHY I MADE AN ORDER AND Can't GET IN CONTACT WITH You all... SO U SCAMMERS FOR REAL??? It's BEEN A WHILE AND NO ONE HAS CONTACTED ME
User's recommendation: DON'T BUY ITS A SCAM
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI couldn’t get through
I couldnt get through to anybody. I have never tried so hard to get into contact with a company, I will never be buying anything from Gearbest again. I still havent gotten my items that I ordered over a month ago.
- No delievery
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave no way of knowing the wearabout of my order I paid $300 and don't know were my item is
I send multiple message and gotten no reply I will never buy any items from this company, I should of know better knowing this company is in China
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStolen funds
After TEN MONTHS I still not received order??? , As it was a present..it is now no longer required obviously!
I have been told I can only have a credit note??
Like I really want to shop here again ? .NO!
MY ORDER WAS NOT COMPLETED, I HAD NO CONTACT ABOUT THIS , TO BE OFFERD A CREDIT NOTE IS MORE THAN AN INSULT ...IT IS THEFT !!!
Preferred solution: Full refund
User's recommendation: Do not use this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bucharest, Bucharest
Order no 220713****250323****
1108****Nothing has been resolved.. They say again that they are investigating what happened
To my complaints about a non-serious seller, your team's answers were evasive and without a solution
Preferred solution: Deliver product or service ordered
User's recommendation: Since the communication seemed biased in favor of the seller, I suggest more impartiality
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order still hasnt been shipped
I didn't receive an order number and I called both numbers one hangs up the other one is off line what ever that means and my package hasn't even been shipped out yet I ordered it June,22,2022 so you tell me what other issues there isMake sure this sight isn't a scam
- Fake shipping time and fake price
- Nothin
- Taxes for items
Preferred solution: Deliver product or service ordered
User's recommendation: Dont order from places that you can't even contact about your orders
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not even shipped yet
Well I ordered a phone hasn't been shipped yet didn't get an order number,and all three numbers you provide isn't working or your number.
- App
- Thier business
Preferred solution: Price reduction
User's recommendation: Don't order from this sight its a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Siegen, North Rhine-Westphalia
Zahlungsproblem 220619****672336****
Hallo, ich habe folgende e-mail vom Verkäufer am 22/06/2022 03:42:50 erhalten
Hello, you need to get back to Gearbest Customer Service and ask them to approve your order, your order is pending review and we cannot ship it to you. Your order will only be shipped once it has been approved.
Was soll ich jetzt unternehmen?
Ich möchte dieses Fahrrad so schnell wie möglich und unkompliziert zu mir geschickt bekommen.
Ich habe das Geld über Paypal überwiesen und es ist auch von meinem konto abgegangen. bitte helfen sie mir.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThree orders that I have been waiting for delivery for more than 8 months!
These are the orders I've been waiting for delivery, now for more than 8 months!
Order No.: 210719****320649****, Ordered: 19/07/2021
Order No.: 210630****320907****, Ordered: 30/06/2021
Order No.: 210630****320856****, Ordered: 30/06/2021.
I can not contact Gearbest and since I am waiting for too long, I want my money back!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy three orders are not delivered, after eight months after paid
Until today and now after eight months after paying, my three orders are still not delivered!
Also, since a few months ago I am not able to send messages via messenger!
Several times, after my complaint via messenger.com, I was promised that I will receive the ordered goods in the next two-three weeks, which I accepted at that time, but it never happened.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot track my package
I bought a rc car and never got it. I can't get ahold of anyone no matter what I try the numbers they give won't work and it's always under maintenance if I try and talk to somebody online
Preferred solution: Deliver product or service ordered
User's recommendation: Dont do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not received
I placed two orders one order number 211003****551034**** cancelled a mistake on ordering .The second order number. 211003****551030**** was paid and never sent.
Preferred solution: Deliver product or service ordered
Philadelphia, Pennsylvania
Received item
My experience with GearBest was positive. Ordered telephone 2/28/22, received it 3/25/22, China to U.S.A.
Great price, fast, free shipping. No complaint possible.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder issues
I ordered something from the app, and it says not shipped, and I asked the customer service on Facebook massager, and they can't find my order I cancelled my order and I want a refund please
Preferred solution: Full refund
About
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GearBest is a large online retailer of electronics. The company was founded in September 2013. It is headquartered in Shenzen, China. GearBest offers a wide range of cell phones, tablet PCs, audio & video equipment, car electronics, and radio control gadgets. There is a large stock of mobile phone accessories. The company also offers LED Light & Flashlights, men’s clothing, home & garden tools, and sports equipment. GearBest provides buyers with 45 day money back guarantee. The company offers the following payment options: Visa, MasterCard, American Express, Discover, and Western Union. Customer service is available by live chat 24 hours a day, 7 days a week.
Gearbest is ranked 32 out of 961 in Gadgets and Accessories category
Europe, Worldwide, Asia, Australia, Canada, Other, UK, USA
GearBest FAQs
GearBest is a Chinese company that sells a wide range of products, including apparel, electronics, accessories, pet supplies, bikes, and many more. They deliver worldwide in over 200 countries.
GearBest is best known for its low prices. According to reviews on PissedConsumer.com, the most common complaints are about poor customer service, delivery of defective items, delivery delays, difficulty returning, and difficulty getting refunds.
GearBest delivery timelines vary from one country to another ranging between 3 and 45 days. Processing of orders takes 1-3 days.
Once your order has been shipped, GearBest sends you a shipping confirmation with a tracking number to your email. To track your order, click on the tracking number. You will be taken to the shipping company’s website where you will find real-time information about your order.
GearBest refund policy offers a 30-day unconditional refund on items as long as they are unused and unopened. They also offer a 45-day money-back guarantee for a refund or exchange on faulty items.
According to the GearBest cancellation policy, you can cancel any orders that have not yet been shipped. If you haven’t paid for the order, go to “My Orders”, and click “Cancel.” If you have already paid for it, contact GearBest customer service for assistance with canceling.
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