order service customer customer service money shipping products item support refund
Most helpful review
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

2.3
Details
They Are Liars and cheaters - Gearbest review
They Are Liars and cheaters - Gearbest review
They Are Liars and cheaters - Gearbest review
They Are Liars and cheaters - Gearbest review
They Are Liars and cheaters - Gearbest review
They Are Liars and cheaters - Gearbest review
They Are Liars and cheaters - Gearbest review
They Are Liars and cheaters - Gearbest review
They Are Liars and cheaters - Gearbest review
They Are Liars and cheaters - Gearbest review

Update by user Aug 21, 2019

I asked a buddy who is lawyer. He revised all screenshots and emails about this case.

After that, he wrote a long letter which was supported with EU trade laws., This letter has been sent to the Gearbest. They gave me truth and sent back my money.

Original review posted by user Jul 28, 2019

I bought an E-Bike a...
View full review
5 comments
Ferenc B
#1770344

Hey, I can send you if give an email to me. But this letter mostly reffers to the hungarian/EU law..so I don't know if can be helpful for ya.. Best, Ferenc

View more comments
Resolved
Review
#1603580 Review #1603580 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Problem with delivery
Loss
$870
Preferred solution
Full refund

I’m not receiving updates about my package | Gearbest review

When I just called it said bye and nothing else. Im still waiting on a 3D printer and its been a couple of months
View full review
Review
#1766155 Review #1766155 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$350
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Watch | Gearbest review

1.0
Details
I want to ship back my watch and they want me to send it all the way to Spain going to cost me $50 to ship it to Spain how ridiculous is that. And I live in the United States
View full review
Review
#1753959 Review #1753959 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Cons
  • Poor customer service
  • Misleading website
  • Feel like i am scammed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No very back communication | Gearbest review

1.0
Details
All phone numbers don't work
View full review
Review
#1753952 Review #1753952 is a subjective opinion of poster.
Service
Gearbest Customer Care
Cons
  • Very very poor communication
  • Ignore customers
  • Robot customer service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Ashish kumar | Gearbest review

1.0
Details
i order one product thts comes another product... how to return ....and i wil order in facebook app ...im not using gearbest..app
View full review
Review
#1753817 Review #1753817 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Damaged or defective
Loss
$599
Preferred solution
Full refund

Don't buy from gearbest.

I preorder the hudsan zino 2 on gearbest website. To my surprise they refused to sale to me . I contacted their customer service. They told me it was PayPal error. So I call PayPal customer service, they told me that gearbest sent my payment back. So I will wait for the drone to be release on other websites. So I say to the reader beware.!!! I give gearbest a a half a star and that is being generous.!!! What's so fun about this is they had set a cut off at 1,000 persale order at the time they refused sale to me they was at about 350. So thank you gearbest you did me a favor.
View full review
Review
#1753227 Review #1753227 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dont buy from gearbest

If you dont correct your mistake refund my money. Don't send me no 44 I wear 46. I dont no what kind of business you running but I want the right or refund my money.
View full review
Review
#1749686 Review #1749686 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Order processing issue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broke gimbal on my JJRC Heron X9p drone | Gearbest review

My gimbal on my drone was loose when received item!
View full review
Review
#1748939 Review #1748939 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Unworkable return procedures
Reason of review
Damaged or defective
Preferred solution
New drone
Tags
  • Drone

Order details | Gearbest review from Toronto, Ontario

Where is my order for earbuds When I am logged in my account it says the order is delivered how come?
View full review
Review
#1748536 Review #1748536 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Poor customer service
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To find out where my Package is | Gearbest review

1.0
Details
What has happened that is a good question so far nothing tried to call this company about five times and never got through still have no idea where my order is or when my order will ship. Very annoyed customer!
View full review
1 comment
Anonymous
#1812009

Hi there, how did you resolve this problem because I’m trying to get my money back from them myself!

Review
#1746844 Review #1746844 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Cons
  • No customer service
Reason of review
Order processing issue

Contact Gearbest Customer Service

Website:
Phone:
(855) 666-1888
All Gearbest Contacts

Gearbest Products and Services Reviews

Compare Companies

Gearbest
Gearbest
2228 reviews
3.3
VS
Aliexpress
Aliexpress
2228 reviews
1.9
Compare Gearbest vs Aliexpress

Latest Question

Gearbest Questions

Do not trust - I registered with them- then tried to download one of their manuals = NEVER HAPPEND | Gearbest review from North Platte, Nebraska

1.0
Details
Do not fulfill advertisements a waste of time
View full review
Review
#1744070 Review #1744070 is a subjective opinion of poster.