Gearbest Reviews
GearBest FAQs
GearBest is a Chinese company that sells a wide range of products, including apparel, electronics, accessories, pet supplies, bikes, and many more. They deliver worldwide in over 200 countries.
Is GearBest a trusted site?
GearBest is best known for its low prices. According to reviews on PissedConsumer.com, the most common complaints are about poor customer service, delivery of defective items, delivery delays, difficulty returning, and difficulty getting refunds.
How long does it take for GearBest to deliver?
GearBest delivery timelines vary from one country to another ranging between 3 and 45 days. Processing of orders takes 1-3 days.
How can I track my GearBest order?
Once your order has been shipped, GearBest sends you a shipping confirmation with a tracking number to your email. To track your order, click on the tracking number. You will be taken to the shipping company’s website where you will find real-time information about your order.
Can I get a refund from GearBest?
GearBest refund policy offers a 30-day unconditional refund on items as long as they are unused and unopened. They also offer a 45-day money-back guarantee for a refund or exchange on faulty items.
How can I cancel the GearBest order?
According to the GearBest cancellation policy, you can cancel any orders that have not yet been shipped. If you haven’t paid for the order, go to “My Orders”, and click “Cancel.” If you have already paid for it, contact GearBest customer service for assistance with canceling.
Gearbest Reviews
I asked a buddy who is lawyer. He revised all screenshots and emails about this case.
After that, he wrote a long letter which was supported with EU trade laws., This letter has been sent to the Gearbest. They gave me truth and sent back my money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNever got order and company won’t respond
User's recommendation: Don’t buy from here.
- Waiting time for my order and customer service poor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHaven’t received the order I placed on July 09
Order number 210614****000747****. Ordered on 14th June 2021. Haven't been delivered and money wasn't refunded
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOnline Order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI had an order and i never received it
Never even recieved a response after requesting a refund and even tried a second time without any contact at all, never got my $ back
User's recommendation: Do not shop on this app EVER!! Want to lose $ or just never get it back, shop here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOrder hasnt arrived. Order number 210614****000747****
User's recommendation: It unfair to treat customers in th.
Goods not recieved
User's recommendation: Dont buy anything from gearbest.
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Didn't receive my item and the application stopped work
User's recommendation: Don’t buy from Gearbest, they will steal your money!!!
- Delivery times
- False information
- Customer service team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFraud and not support with Gearbest
User's recommendation: Not any people order in the site www.gearbestindia.com.
Didn't receive my item and the application stopped work
User's recommendation: Don’t use Gearbest!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund
User's recommendation: DO NOT BUY AND IF YOU DO, USE PAYPAL.
- Variety of payment
- Shipping time is unreliable
- Poor refund service
- Devious and underhand return policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Unsatisfied
Company fixed the issue and I have been provided with full refund.
- Are smart to sell non-existent items
- Worst sellers ever met in my life
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI have not received the mdse that I have ordered.
User's recommendation: Be wise and have all the documentations needed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerE bike stopped working after 9 months
after a number of e mails gearbest will not supply me with the name of the seller I do not understand why they can`t put me in touch directly
User's recommendation: If you order something from Gearbest hope that something does not go wrong with it as you will get no satisfaction.
- Eu warehouse
- No response to complaint
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I ordered a e bike 9/30 and nobody will help me I need transportation to work and I am being ignored if my money isn’t refunded immeadiately I will contact my attorney and will get it and more I have been calling and r mailing for months worst customer service I ever seen shameful you need my 279.00 so bad ???? Do the right thing give me a refund