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I have attempted to unsubscribe from all GearBest communications at least 3 times using their website with no luck. I then used their Live Chat and asked to be unsubscribed. They said it would take 24-48 hours to process. 96 hours later, I received another marketing...
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2.9
I didn't like
  • Stalkers - retargeting marketing strategy
#1329194
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Gearbest - One year warranty not respected
I bought a smartphone on gearbest on christmas 2017. A few weeks later the speaker of the phone broke (low sound and metallic noise) so Gearbest told me to send back the phone for a repair. I paid for the return and received a new phone. This new phone only last 1...
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2.8
I liked
  • Prices
I didn't like
  • Customer service
  • Warranty
#1291449
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My last order contained a wrong item. I then shot proof photos and opened a ticket with the support. The employee Adam has promised me that the right article will be delivered to me after I should tell him the delivery address again. A shipping confirmation I would...
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3.8
I didn't like
  • Support
  • Service
#1223194
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Terrible experience buying at Gearbest,
I bought a 3D printer at 2017/12/18, and get nothing still now(2018/3/27). I try to contact their customer service, they just ask you keep waiting 5~7 business days for their investigation, over and over again, and they really do nothing at all because they don't give...
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3.0
I didn't like
  • Not receiving my package
#1219903
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Gearbest - Very good quality shopping!
Gearbest - Very good quality shopping!
I ordered a mechanical keyboard with a discount coupon. When the product is not dispatch in too many days, I discuss with the live support. But they said the product was not available. They offered replace or pay back, and I said I did not want either option. Later,...
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5.0
I liked
  • App
  • Prices and technology of their offerings
  • Unique gadgets
I didn't like
  • Purchased product does not have a stock
#1160990
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I bought a phone earlier this year. Shortly after it arrived the software started being very buggy and wouldn't recognise my fingerprint. For some reason it also wasn't possible to hard reset the phone or to load it in boot mode, so I couldn't bypass this problem. I...
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#1159457
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Resolved

I ordered on December the 2nd, paid for insurance and express shipping and had to pay customs on December the 14th. It is December the 19th, and DHL -their shipping company- just sent me an email saying GearBest has not even shipped this order yet. 17 days afterwards....
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1.2
I liked
  • It seems cheap and easy
  • Shipping company does refund my customs costs
I didn't like
  • Money loss
  • No explanations given
  • Horrible customer service
#1151500
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Gearbest - Customer service form ***!!!
I bought a fitness band from GearBest and waited a month for it to come, but did not receive it. It said that the shipping would be 20-25 days, because I brought the better shipping option, but this is a lie because the support team member said that shipping can...
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1.7
I didn't like
  • Hard to return
  • Not very intelligent online chat
  • No direct contact information
#1125392
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I've ordered Gearbest on 26.09.2017. My delivery address is the first cargo number given to me in Konya/turkey "EA * * * * CN". When I followed this shipping number, I found out that he was delivered to another address in China on 20/10/2017. I contacted the site on...
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#1123835
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Horribly bad shopping experience with Gearbest - sells projectors/products that do not exist!
I have bought a projector from Gearbest website around a month ago in 13 Sept 2017 and paid for the order via paypal. It was a X9 LCD Projector-US plug with very good price in their site. But after 2-3 days of the order been placed, it was not shipped and I received a...
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Anonymous
Anonymous

Good luck. You'll probably be waiting another efffing week and you'll have to email them again and then they'll say "We're sorry, but that item has been discontinued."

Anonymous
Anonymous

Hope your problem gets fixed.Can take up to a year, they are lazy, and hope you forget about it so they don't have to pay.Thats part of there scam. If you paid via paypal you ...

4.5
#1112447
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