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2.3
Details
Gearbest - They Are Liars and cheaters
Gearbest - They Are Liars and cheaters
Gearbest - They Are Liars and cheaters
Gearbest - They Are Liars and cheaters
Gearbest - They Are Liars and cheaters
Gearbest - They Are Liars and cheaters
Gearbest - They Are Liars and cheaters
Gearbest - They Are Liars and cheaters
Gearbest - They Are Liars and cheaters
Gearbest - They Are Liars and cheaters

Update by user Aug 21

I asked a buddy who is lawyer. He revised all screenshots and emails about this case.

After that, he wrote a long letter which was supported with EU trade laws., This letter has been sent to the Gearbest. They gave me truth and sent back my money.

Original review posted by user Jul 28

I bought an E-Bike a...
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4 comments
StarchyMarineToad944
#1770344

Hey, I can send you if give an email to me. But this letter mostly reffers to the hungarian/EU law..so I don't know if can be helpful for ya.. Best, Ferenc

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Resolved
Review
#1603580 Review #1603580 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Problem with delivery
Loss
$870
Preferred solution
Full refund
1.0
Details

Update by user Feb 25

After opening a case with paypal, they ruled in my favor and gearbest was forced to refund my money. I also left reviews with several other consumer sites.

gearbest challenged my review with trustpilot.com. Trustpilot asked for copies of my communications with gearbest...

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Resolved
Review
#1456674 Review #1456674 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$44
Preferred solution
Full refund
1.0
Details

Update by user Dec 31, 2018

I contacted PayPal and opened a dispute, then their manager tried another time to give me a partial refund but reimbursed me in full before PayPal escalated the dispute and blocked their account.

Original review posted by user Dec 01, 2018

Once again my parcel from gearbest has been stolen and their poor customer...
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Resolved
Review
#1412119 Review #1412119 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Problem with delivery
4.9
Details
Gearbest - Super fast Express-Delivery with Original goods

Update by user Oct 30, 2018

No Problems from the beginning!

Original review posted by user Oct 26, 2018

Orderd on Sunday 20.10.18 a Zeus Dual RTA, with free express-delivery and fat Discount with coupons. My new Vaping-Head arrived @ Wednesday 23.10.18. My Order Number: 18102000929004177700 shiped with DHL Express. I order all my vaping...
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Resolved
Review
#1389142 Review #1389142 is a subjective opinion of poster.
1.7
Details
Gearbest - "Can't" return item
Gearbest - "Can't" return item

Update by user Oct 05, 2018

Better refund

Update by user Oct 05, 2018

They offered a better refund now, and I accepted. But I wish they could offer the option to return the product I sent.

Original review posted by user Sep 28, 2018

I bought a Vernee Mix 2 from the website, after 4 months it's audio jack stopped working properly. I contacted Gearbest and they asked me...
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Resolved
Review
#1368162 Review #1368162 is a subjective opinion of poster.
Product
Vernee Mix 2 Tablet
Cons
  • Customers service
  • Long delivery times
Reason of review
Poor customer service
Loss
$225
Preferred solution
Deliver product or service ordered
Tags
  • Vernee Mix 2
4.6
Details
Gearbest is a trust worthy site that I have made a lot of expensive purchases from. In the beginning it was a leap of faith! But now I know I can trust this site for safe deliveries and great after sales support. I have fased issues in the past with products that have...
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Resolved
Review
#1364044 Review #1364044 is a subjective opinion of poster.
Product
Gearbest Marketplace
Reason of review
Good quality
2.9
Details

Update by user Sep 13, 2018

Gear best never contacted me again, but the marketing emails did stop.

Original review posted by user Aug 14, 2018

I have attempted to unsubscribe from all GearBest communications at least 3 times using their website with no luck. I then used their Live Chat and asked to be unsubscribed. They said it would take...
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Resolved
Review
#1329194 Review #1329194 is a subjective opinion of poster.
Service
Gearbest Customer Care
Cons
  • Stalkers - retargeting marketing strategy
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Gearbest Customer Service
2.8
Details
Gearbest - One year warranty not respected

Update by user Jul 10, 2018

Gearbest offered a better compensation : 120 USD on the 185 USD total it costed me.

Update by user Jul 10, 2018

Following my complain on this site, Gearbest offered me a 120 USD compensation. I still have to deal with a broken phone and I am still disapointed by this procedure but I lost less...

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Resolved
Review
#1291449 Review #1291449 is a subjective opinion of poster.
Product
Zoji Homtom Z8 Cell Phone
Pros
  • Prices
Cons
  • Customer service
  • Warranty
Reason of review
Warranty issue
Loss
$185
Preferred solution
Full refund
Tags
  • Warranty And Customer Service
3.8
Details

Update by user Apr 07, 2018

the support told me again, to resend a new item and after ~2 days they send the shipping number to me

Original review posted by user Mar 31, 2018

My last order contained a wrong item. I then shot proof photos and opened a ticket with the support. The employee Adam has promised me that the right article will be...
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Resolved
Review
#1223194 Review #1223194 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Cons
  • Service
  • Support
Reason of review
Problem with delivery
Loss
$66
Preferred solution
Deliver product or service ordered

Gearbest Products and Services Reviews

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3.0
Details
Terrible experience buying at Gearbest,

Update by user Apr 26, 2018

Gearbest refunded me 50% of fee.

Original review posted by user Mar 27, 2018

I bought a 3D printer at 2017/12/18, and get nothing still now(2018/3/27). I try to contact their customer service, they just ask you keep waiting 5~7 business days for their investigation, over and over again, and they really do nothing...
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Resolved
Review
#1219903 Review #1219903 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Cons
  • Not receiving my package
Reason of review
Problem with delivery
Loss
$459
Preferred solution
Full refund
Tags
  • Package Lost
  • Refund