filters
State:
Show
City:
Show
Product:
Show
Gearbest - Super fast Express-Delivery with Original goods
Orderd on Sunday 20.10.18 a Zeus Dual RTA, with free express-delivery and fat Discount with coupons. My new Vaping-Head arrived @ Wednesday 23.10.18. My Order Number: 18102000929004177700 shiped with DHL Express. I order all my vaping stuff Accessoires on Gearbest and...
Read more
4.9
#1389142
Reply to reviews
Gearbest - "Can't" return item
Gearbest - "Can't" return item
I bought a Vernee Mix 2 from the website, after 4 months it's audio jack stopped working properly. I contacted Gearbest and they asked me to send the item for them to be repaired, as it was eligible for the "ONE YEAR FREE REPAIR WARRANTY". After some time, they...
Read more
1.7
I didn't like
  • Long delivery times
  • Customers service
#1368162
Reply to reviews

Resolved

Gearbest is a trust worthy site that I have made a lot of expensive purchases from. In the beginning it was a leap of faith! But now I know I can trust this site for safe deliveries and great after sales support. I have fased issues in the past with products that have...
Read more
4.6
#1364044
Reply to reviews
I have attempted to unsubscribe from all GearBest communications at least 3 times using their website with no luck. I then used their Live Chat and asked to be unsubscribed. They said it would take 24-48 hours to process. 96 hours later, I received another marketing...
Read more
2.9
I didn't like
  • Stalkers - retargeting marketing strategy
#1329194
Reply to reviews
Gearbest - One year warranty not respected
I bought a smartphone on gearbest on christmas 2017. A few weeks later the speaker of the phone broke (low sound and metallic noise) so Gearbest told me to send back the phone for a repair. I paid for the return and received a new phone. This new phone only last 1...
Read more
2.8
I liked
  • Prices
I didn't like
  • Warranty
  • Customer service
#1291449
Reply to reviews
My last order contained a wrong item. I then shot proof photos and opened a ticket with the support. The employee Adam has promised me that the right article will be delivered to me after I should tell him the delivery address again. A shipping confirmation I would...
Read more
3.8
I didn't like
  • Service
  • Support
#1223194
Reply to reviews
Terrible experience buying at Gearbest,
I bought a 3D printer at 2017/12/18, and get nothing still now(2018/3/27). I try to contact their customer service, they just ask you keep waiting 5~7 business days for their investigation, over and over again, and they really do nothing at all because they don't give...
Read more
3.0
I didn't like
  • Not receiving my package
#1219903
Reply to reviews
Gearbest - Very good quality shopping!
Gearbest - Very good quality shopping!
I ordered a mechanical keyboard with a discount coupon. When the product is not dispatch in too many days, I discuss with the live support. But they said the product was not available. They offered replace or pay back, and I said I did not want either option. Later,...
Read more
5.0
I liked
  • Unique gadgets
  • Prices and technology of their offerings
  • App
I didn't like
  • Purchased product does not have a stock
#1160990
Reply to reviews
I bought a phone earlier this year. Shortly after it arrived the software started being very buggy and wouldn't recognise my fingerprint. For some reason it also wasn't possible to hard reset the phone or to load it in boot mode, so I couldn't bypass this problem. I...
Read more
#1159457
Reply to reviews

Resolved

I ordered on December the 2nd, paid for insurance and express shipping and had to pay customs on December the 14th. It is December the 19th, and DHL -their shipping company- just sent me an email saying GearBest has not even shipped this order yet. 17 days afterwards....
Read more
1.2
I liked
  • Shipping company does refund my customs costs
  • It seems cheap and easy
I didn't like
  • No explanations given
  • Horrible customer service
  • Money loss
#1151500
Reply to reviews