Rating: 2 Stars Clear all filters (345 of 3479 reviews match)
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Gearbest review: Payment issues

2.1
Details
Gearbest review - Payment issues
Payment failed and order not complete Plz Help me
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Review
#1702826 Review #1702826 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Poor customer service
Loss
$11
Preferred solution
Payment issue

Gearbest review: Extremely awful customer service

1.8
Details
No matter how hard you try, their gearbest customer service will always be crap. Full of *** and template answers, they NEVER say a reliable word. It's been 30 days since my shipment was supposed to arrive and gearbest does not do jack about it. It's always the same crap template message saying they are "trying to talk to the shipping company". Yeah, right.
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Review
#1681301 Review #1681301 is a subjective opinion of poster.
Service
Gearbest Customer Care
Pros
  • Cheap products
Cons
  • No communication to enquiry
  • Length of time for delivery
  • No reply
Reason of review
Poor customer service
Loss
$85
Preferred solution
Deliver product or service ordered
Tags
  • no answers
  • Delivery Late
  • Did Not Receive My Item

Gearbest review: Order not confirmed and payment not returned

1.6
Details
I ordered a phone and payed with wire transfer. Gearbest failed to confirm the payment and the 7 day deadline expired. after talking to customer support i got delays, excuses and was told to talk to my bank. In the end, i found out that they are using Global Collect as money transfer company. So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all.
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Review
#1652810 Review #1652810 is a subjective opinion of poster.
Service
Gearbest Customer Care
Cons
  • Unreliable customer support
  • Externalized money transfer process
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Gearbest review in Midland, Michigan: Offering items for sale that they do not have

2.0
Details
Sadly, they are offering items for sale that they do not have. Having ordered - no shipping. Had to open a trouble ticket to find out item was backordered for a full month. Not allowed to cancel order.
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Review
#1649912 Review #1649912 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Order processing issue

Gearbest review: Order placed June never received

2.3
Details
Gearbest review - Order placed June never received
Gearbest review - Order placed June never received
Gearbest review - Order placed June never received
Gearbest review - Order placed June never received
Gearbest review - Order placed June never received
Gearbest review - Order placed June never received
Gearbest review - Order placed June never received
Gearbest review - Order placed June never received
Placed order 14 June Ticket E190806000928 I have not received this order. Please advise what has happened to it. Kind regards Marianna Fisher
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Review
#1643496 Review #1643496 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Gearbest review: No one is answering

1.8
Details
Gearbest review - No one is answering
Drone footage quality is poor. We need to exchange for different drone.
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Review
#1641890 Review #1641890 is a subjective opinion of poster.
Product
Jjrc Rc Quadcopter
Pros
  • Prices and technology of their offerings
Cons
  • Unprofessional customer service
  • Poor video quality
Reason of review
No one will answer our emails and phone number does not work
Loss
$211
Preferred solution
Full refund
1.5
Details

Update by user Aug 28

I did get my refund days prior yet did not get no email confirmation of refund from paypal or gearbest. Signed onto paypal and see that I already had my refund. Ok, I see that your order 19081700914313206500 was cancelled already by a previous colleague on August 26...

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Review
#1638132 Review #1638132 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Full refund
2.2
Details
Ordered a knife, it was despatched same day and delivered within a couple of weeks. In the meantime, I placed another order with four knives on it, all looked to be in stock, all looked to be ok. About a week passed and nothing happened, and i kept seeing the knives in...
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Review
#1627003 Review #1627003 is a subjective opinion of poster.
2.0
Details
Gearbest review - Refuse to refund defective product update
This is an update to a previous complain which can be found here: https://www.pissedconsumer.com/account/reviewUpdate/1596280.html UPDATE: Less than 24 hours after posting my complaints in several online sites, the ticket was escalated. I was then offered a full refund...
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Review
#1624989 Review #1624989 is a subjective opinion of poster.
Service
Gearbest Customer Care
Pros
  • Paypal payment
Reason of review
Bad quality
Loss
$180
Preferred solution
Full refund

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Gearbest Questions

Gearbest review in North Battleford, Saskatchewan: Unable to talk to anybody, trying to get refund for item that I never recieved.

1.8
Details
Have tried numerous times thru Gearbest web site to get refund back for purchase I made and item was unavailable with no respond. Tried also with the phones available on Google with no answer. I'm going to keep on trying until I get my refund. John
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Review
#1614463 Review #1614463 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$106
Preferred solution
Full refund