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Gearbest review: Horrible company with horrible customer service

2.6
Details
Horrible company with horrible customer service. Bought a smart watch, never received it. Asked for refund. They said they can only do a partial refund because I declined shipping insurance??? what a bs. I would not recommend doing business with these scums.
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1 comment
Anonymous
#1775443

Have to absolutely agree. Useless company and a broad daylight ripoff Wasted 50€ on a pair of shoes.

Review
#1689039 Review #1689039 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
3.1
Details

Update by user Jul 26

Don't have much to say yet until I find out what the company will do for the wrong sizes of my sandals. I will evaluate when the company responds to me.

Original review posted by user Jul 26

Waited quite a bit of time for the shipment and then received it and both pairs of sandals are totally the wrong size.
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Review
#1601186 Review #1601186 is a subjective opinion of poster.
Pros
  • Products
Cons
  • European sizes
Reason of review
wrong sizes
Loss
$55
Preferred solution
Let the company propose a solution
Tags
  • Not 100 Satisfied
2.7
Details
They didn't answer my call
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1 comment
peacecop k
#1692215

I haven't called them as it could become quite expensive from here. However, this is the fourth ticket already on the very same issue. I've lost 110 euros because of their misinformation and they don't feel responsible for that without accepting bank proofs.

Review
#1540724 Review #1540724 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$125
Preferred solution
Full refund

Gearbest review: Not received purchase

2.5
Details
Order twice on 3/12/19 , ordered the same thing twice and have not received either order. Both orders have been paid for, but have not received either. It was 6 tops.
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Review
#1520569 Review #1520569 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Order processing issue
2.8
Details
How Gearbest SCAM me and stole 640 pound. Worst customer support!
How Gearbest SCAM me and stole 640 pound. Worst customer support!
How Gearbest SCAM me and stole 640 pound. Worst customer support!
How Gearbest SCAM me and stole 640 pound. Worst customer support!
How Gearbest SCAM me and stole 640 pound. Worst customer support!
Hi everyone, I ordered an XGIMI H1 projector almost an year ago from Gearbest. I did a lot of research about the product. Youtube, Google, you know just to make sure I won't waste my money. I used to use gearbest earlier (mostly satisfied), why I shouldn't give it a...
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1 comment
peacecop k
#1692217

If I would copy my three tickets here, you'd read them until next day as they are very long. My current ticket is the fourth ticket already on the very same issue. I've lost 110 euros because of their misinformation and they don't feel responsible for that without accepting bank proofs.

Review
#1518978 Review #1518978 is a subjective opinion of poster.
Product
Xgimi Technology H1 Projector
Pros
  • Price
  • Products design
  • Diversity of products
Cons
  • No real refund
  • Never will buy again
  • Worst customer support
Reason of review
Poor customer service
Loss
$840
Preferred solution
Full refund
Tags
  • Scam
  • No Refund
  • Stole Money
  • Xgimi H1
  • Worst Support

Gearbest review: My order hasn’t arrived

3.4
Details
Hiya, my order still hasn’t arrived and I don’t have any info about it either. The money has been taken out of my paypal when I bought it and I haven’t got any delivery receipt sent to me yet.
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Review
#1512537 Review #1512537 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Order processing issue

Gearbest review: Problem with elephone u pro

2.8
Details
Gearbest review - Problem with elephone u pro
I got my phone but it is not holding battry i tryed to contect with your guys but its realy hard to do with phone! from first days it hade problem to charge it but when i charged the phone and now it is not holding it is realy strange and hard for me to explan it in message but i have a video from phone while i could not charge on that time it was showing only 0%...
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Review
#1500244 Review #1500244 is a subjective opinion of poster.
Product
Elephone Cell Phone
Reason of review
Damaged or defective
Loss
$225
Preferred solution
Let the company propose a solution

Gearbest review: False advertisement / lying

2.8
Details
Gearbest review - False advertisement / lying
Gearbest review - False advertisement / lying
GearBest promote a Smartwatch charger (JOFLO USB Fast charger) for the smart watch Amazfit Stratos as controlled by sophisticate electronics, charging protection and current control https://www.gearbest.com/smartwatch-accessories/pp_009720167579.html?wid=1433363 (scroll to the bottom) but in fact nothing is inside the charger than bare contacts and cable. This probably will damage the battery of the smart watch Amazfit Stratos
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Review
#1494839 Review #1494839 is a subjective opinion of poster.
Product
Smartwatch Charger
Pros
  • Are good in advertisement
Cons
  • Three weeks from order to delivery
  • Money for the trash
Reason of review
Bad quality
Loss
$20
Preferred solution
Let the company propose a solution
Tags
  • Bad Quality

Gearbest review: Status of order?

2.9
Details
I tried to call cant connect. I need to find out status of my order
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Review
#1491891 Review #1491891 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Order processing issue

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Latest Question

Gearbest Questions

Gearbest review: Order hasnt arrived

3.0
Details
Still waiting on a response from you guys! I havent recieved my order yet! My order number: 19011900910315285966 Can someone get back to me please
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Review
#1484063 Review #1484063 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Order processing issue