Robert S Ymq

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Verified Reviewer

Nevered recieved my order unable to contact

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order is over 1 month late no way to contact this company lose my 31.00 to these thieves
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Loss:
$31
Cons:
  • No product

Preferred solution: Full refund

User's recommendation: don't buy from these crooks

Mark B Aro

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Verified Reviewer

Never Received my Item

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Regarding order below of May 7, 2020 for $23.90 for 3 masks, I have never received N.Y. items I went through customer service and they said I would receive the items over 2 weeks ago. When I went to the website, they said the order does not exist. I have a record of this with my bank and will have them reimburse me if you can not get my order to me ASAP or return my money. Very disappointed in your company. I continue to get the same response from Gearbest that my item maybe at my post office. It is not. I have asked repeals for a refund of my money. That is all I want now.
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Loss:
$24
Cons:
  • Canned answers
  • Item not delivered and canned responses
  • Everything about it

Preferred solution: Full refund

User's recommendation: Do not buy from this company. They do not read my comments. I want a refund.

Resolved
SCOTT S Qen

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Verified Reviewer
| map-marker San Antonio, Texas

Resolved: Chinese Thieves and Liars

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Updated by user Jul 06, 2020

Company fixed the issue and I have been provided with product or service ordered. FINALLY AFTER 4 MONTHS!NUMEROUS E-MAILS! NUMEROUS WEB FRAUD COMPLAINTS!i FINALLY CONTACTED MY BANK TO STOP PAYMENT!ITEM WAS FINALLY DELIVERED..

Original review Jun 06, 2020
I have been playing E-Mail Tag for 4 Months. They couldn't find my order. They couldn't trace my package. NOW; They can't find my Consumer Complaint number. But I have saved every one of their Lies; and will keep POSTING Fraud Reports. I am up to 8 Posts; SO FAR!
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User's recommendation: Delete and Unsubscribe from their Website.

Marcelo C Ssz

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Verified Reviewer

Procrastination on 4 months no delivery product (believe it or not)

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Gearbest - Procrastination on 4 months no delivery product (believe it or not)
First: object not received but site says delivered! object bought on 2020-01-09 as shown object never left China, I only have 2 days tracking: LO72984****CN 4 months later: package changed to "in transit" in tracking but only 2 days in tracking (never left china) they asked to wait until 2020-07-08 (6 months) this is what I call theft!! I have all screenshots
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Loss:
$20
Cons:
  • Will tell everyone i know to never use this site

Preferred solution: Full refund

User's recommendation: forget it!

Anonymous
map-marker Lebanon, Oregon

Haven’t received my package

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Zero tracking info Every time I contact costumer service that just say wait a few more days sometimes it doesnt get scanned, its all BS Im pissed off I was lied to about delivery time I think the company hasnt even shipped it like they Clame. Never again will I purchase from this company
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User's recommendation: Don’t ever buy anything from this company

1 comment
VICTOR S Ots

FLOOD THEIR WEBSITE WITH TICKETS OVER NAD OVER - WE CAN CRASH THIS THIEVING WEBSITE support@***.com winning2better@***.com DO IT IN YOUR SPARE TIME OR WHENVER YOU WANT TO VENT

Ashlee K Nmp

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Verified Reviewer

Masks were knockoffs

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Gearbest - Masks were knockoffs
Gearbest - Masks were knockoffs - Image 2
Ordered some masks from Gearbest and not only did the delivery take a month but turned out to be a knockoff of an authentic Korean brand. It charged more for these masks claiming they were "Korean made", shipped from the "USA." My order was actually shipped from a China warehouse and there's even a typo/misspelling on the packaging the masks were in. If you can read Korean you'd recognize it right away, especially when compared to the packaging of the authentic Korean brand it tried to copy.
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Loss:
$108
Cons:
  • Deceptive and false advertising

Preferred solution: Price reduction

User's recommendation: Do not trust this company

1 comment
VICTOR S Ots

FLOOD THEIR WEBSITE WITH TICKETS OVER NAD OVER - WE CAN CRASH THIS THIEVING WEBSITE support@***.com winning2better@***.com DO IT IN YOUR SPARE TIME OR WHENVER YOU WANT TO VENT

Anonymous
map-marker West Covina, California

Undelivered order

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Past ETA and almost a month no delivery yet. Want to refund and customer service said to wait. I hate them!!!!!
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User's recommendation: Don't use this. EBay is better in refunds

Lee P Odg

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Verified Reviewer

Have not received N95 masks as ordered

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Unable to contact company and never received my masks that I purchased.
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Loss:
$200
Cons:
  • Unable to be contacted

Preferred solution: Full refund

User's recommendation: Do not buy from this company!

Anna K Cng

Order not delivered , wont give money back, cust svce useless

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Waiting for several days for 4 weeks now for the order that was supposed to be shipped in 5 business days for KN95 masks. They are not responding to any inquiries, give me run around on the "help" ticket created and item shows NOT shipped since April !3th from COLUMBUS OHIO and nobody gave them the package to ship, they did not return my money, I am reporting them to attorney general in both states mine and the state they are doing business. NO WAY TO CONTACT REAL CUST SERVICE. Do NOT BUY from this company! Ever.
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Loss:
$50

Preferred solution: Full refund

User's recommendation: AVOID THIS COMPANY AT ALL COST, FRAUD!

LIAM H Yhe

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Verified Reviewer

Item never dispatched

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I ordered some waterproof headphones on 13 December 2019. Nearly 5 months on I have received nothing and no confirmation that anything has ever been dispatched. I received one email on 13 March 2020 to say item not in stock and that I could either continue to wait or exchange item. They have no other IPX8 headphones for swimming on their website but still advertise the item ordered that is not in stock. I have sent 8 emails over 5 months. This is the worst service that I have ever received from any trade business. I have only ever received one email regarding my order not being dispatched. I want a refund. I do not want to buy any other items from gearbest. I do not wish to continue to wait. I want an apology and I want my money back so I can order the item elsewhere. I have been waiting for almost 5 months...
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Loss:
$55
Cons:
  • Are deceitful and corrupt

Preferred solution: Full refund

User's recommendation: Never order from gearbest. go Ali Express

Shayne E

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Verified Reviewer

Never received merchandise I ordered

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I order medical face masks back in April 3 2020. And I shouldve recieve them on april 10th. And i never did recieve the medical face masks. Tried to call or email. Them . I couldn't find a ph number to customer service or an email address. This was a scam
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Loss:
$9
Cons:
  • Goods were not received
  • Dont like so far

Preferred solution: Full refund

User's recommendation: Never order anything from this company. They will rip you off.ad they did me for $9.00

Jimmy M Yxo

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Verified Buyer

My package havent delivered yet

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Gearbest - My package havent delivered yet
I order 7 kn95 mask a month ago, and they haven't arrived yet. I've been trying to get this issue resolved and get some feedback.
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Loss:
$63

Preferred solution: Deliver product or service ordered

Antonio B Rji

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Verified Reviewer

My order

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This is the worst company in the WORLD. I have cancer and order mask over a month ago and nothing!!! I contacted the seller this company and nothing. This is the *** COMPANY. I HATE THIS PLACE. ALL I ASK FOR IS MY MONEY!!! Worst customer SERVICES EVERY!!!
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Loss:
$25
Cons:
  • Just shitty

Preferred solution: Full refund

User's recommendation: PLEASE FOR THE SAKE OF YOUR INSANITY DO NOT EVERY USE THEM. ITS A CHINESE COMPANY THAT LIES!!

Lee J Zek

Terrible service , package is 9 days late , same computer generated messages every day

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BullshitTerrible service , no one ever returns a call , an email , a text , wheres my package , wheres a delivery date ,
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Loss:
$115

Preferred solution: Deliver product or service ordered

User's recommendation: Zero

SCOTT S Qen

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Verified Buyer
|

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Verified Reviewer

I made an order; not received.

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Gearbest - I made an order; not received.
Updated by user May 17, 2020

Although Gearbest NOW promises 5 day delivery - I/m still waiting!

Original review Apr 17, 2020
I contacted the Web Site: and Gy i was informed, that my order did not exist. ( enclosed a copy of my order )
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Loss:
$19
Pros:
  • Fraud
  • Fraudster
Cons:
  • Fraudster

Preferred solution: Full refund