Gearbest - RIP OFF

163 of 899 Gearbest reviews

Gear best sent me a drone for my boyfriends birthday that did not work right out of the box and he didn't tell me for a few days because he didn't want me to be upset.They have given me the run around making my support tickets disappear and being generally unhelpful and not following through with their promised "warranty." I could not return the drone because I contacted them 9 days after the drone arrived (I didn't give it to him for 3 days and the POTUS was vacationing near my home so we could not try it out until he left) even though they claimed I had 45 days to do so.

They wasted my 150$ and wanted to give me 30$ store credit.DO NOT SHOP HERE.

This review is a subjective opinion of a user.
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Value for money
Customer service
Diversity of Products or Services
Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Discounts and Special Offers
Style and Design

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Syma X8Hg Rc Drone
Review category
Gadgets and Accessories
review #917848

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163 of 899 Gearbest reviews

Sep 29, 2016 #1219953 Buda, Texas, United States

I lost $300 on a hover board for my son it worked for two days. on taking the bottom off you can clearly see warped screw's in the inside.. They sold me a refurbished board and then gave me the run around about a return. We don't want to here sorry they clearly have been screwing a lot of people. Can't just keep going around robbing people of there money!!! If any one reads this comment please do not waste your time or money on this site

0 0 Reply

Sep 14, 2016 #1212521

Dear customer,
Thank you for notifying our complaint.
We are sorry to hear your experience.
Could you please tell us your order number or ticket number?
So that we can follow the issue and solve it to your satisfaction.
For the issue, could you please submit a ticket with title "pissed consumer complaint of 917848?" After receiving your complaint, we will try our best to resolve the problems to your satisfaction. Looking forward to hearing from you.

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