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2.2

I recently purchased a watch from GearBest. The one that was sent was defective. Customer support is non-existent. I have submitted 3 tickets with all three being ignored. They keep asking me to send pictures. Send pictures of what? The watch does not work. Mind you this is a $10 watch and they won't take it back. I am glad I didn't buy a more expensive product to learn a lesson on where not to buy online. Stay away from these con artists. They will take your money and send you cheap, useless crap.

I found this on the Better Business Bureau New York website.

BBBยฎ F Rating On a scale of A+ to F

Reason for Rating:

BBB Ratings System Overview

BBB files indicate a pattern of complaints concerning customer service, shipping and billing practices of Gearbest.com. Consumers are telling BBB that the business is not delivering items within the promised delivery date. Many consumers that purchased merchandise from Gearbest.com say that they still have not received the ordered merchandise after several weeks have passed. Some consumers that do receive their orders tell BBB that items received are defective. Many consumers claim that they offered store credit instead of the refund they are seeking after their items are not received. Numerous consumers report a lot of difficulty in getting a response the companys customer service department, despite multiple attempts to each them by telephone or email. Several consumers that do interact with the companys customer service team are allegedly told that their products have been shipped and they are provided with a tracking number. Those consumers claim that the tracking numbers received from Gearbest.com are not valid and cannot be traced by the shipping carrier (FedEx, USPS).

227 complaint(s) filed against business Failure to respond to 1 complaint(s) filed against business 1 complaint(s) filed against business that were not resolved Length of time business has taken to respond to complaint(s) Business has failed to resolve underlying cause(s) of a pattern of complaints Advertising issues found by BBB

Gearbest.com Phone: (347) 767-**** 84 Granite Avenue, 2FL, Staten Island, NY 10303 support@***.com http://www.gearbest.com

Reason of review: Damaged or defective.

Gearbest Cons: Gives the runaround.

Location: Deltona, Florida

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Sejal Tgw

Dear dwiloch03,

Thank you for sharing your experience.

We regret to hear what has happened to you.

Could you please email to support@gearbest.com to tell us in detail with the title pissedconsumer complaint from 937498 ?

Looking forward to hearing from you.

Gearbest.com

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