Burnham-On-Sea, Somerset
Not resolved
1.0
Details
2 comments

I ordered an iFlashHD drive to exchange data between my iPhone and Mac.

This device will only work in conjunction with software that is not authorised by Apple, that can only be downloaded from a Chinese web site, is largely in Chinese characters, raises a security warning when it's in use, must be overriden in iPhone security settings to make it work at all, and even then does not work reliably.

Finally, and decisively, the advert states plug and play "...no need to install any software".

The supplied product details also state USB 2.0 when the advert was for USB 3.0!

None of this is mentioned in the advertising for this product.

They are repeatedly asking for photographs of the problem and don't want to refund.

Reason of review: Bad quality.

Monetary Loss: $25.

Preferred solution: Full refund.

Gearbest Cons: Being sold rubbish.

  • Gearworst
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Anonymous
#1610832

Yeah, totally agree you comment, I have the same experience with this website. Worst online shopping experience ever!!

feeling sucks. Hope it will be closed soon.

lily2016
#1149553

Dear customer,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.

Could you please give us your order number here?

Please send emails support.gearbest.com with the title "pissedconsumer complain+Gearbest - Rubbish, product and customer service+forwarding this email to complaint group" with your order number? Please rest assured we will resolve it to your satisfaction once this issue is confirmed.

We value your patronage and wish to continue serving you in the best way possible.

Best Regards,

Gearbest.com

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