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I bought the oukitel 6000 pro phone and it did not work. After making me jump through many hoops they said that they would send me a replacement phone.

Gearbest would not pay for return postage and it cost me another $45 AUD to return the product. After a few months the new phone arrived and it was the same phone that I had sent away for replacement, and GUESS WHAT, it did not work. Now I have to go through the whole process and waste of time again and end up paying $100's more for the phone in postage etc. The least the company can do is pay for return postage if they send an item that is broken to a paying customer.

At the end of the day, is it to much to ask for, to actually get what you payed for. Now have a look the will copy and paste a response that they are really concerned and want to help, What a JOKE.

Reason of review: Return, Exchange or Cancellation Policy.

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Guest

Hello everybody .

I made a purchase on Gear-***. I even paid and received confirmation of payment.

two days later I saw that my order wasn't delivered yet .

I contacted the customer service afterwards. And I was totally shocked by their mesirable n pathetic reply .

take look

http;//tinyurl.com/gearbest1

Sejal Tgw

Dear customer,

We regret any inconvenience or frustration that your experience has caused you. 

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html

Could you please email to support@gearbest.com with the title “ pissedconsumer complaint from 1016819 ”?

We will resolve the issue to your satisfaction.

Thank you, Gearbest Customer Service Center"

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