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2 comments

Update by user May 24, 2016

Gearbest has contacted me and are working on solving the problem. After my post on here, there was a quick response from support.

Original review posted by user May 22, 2016

I ordered headphones over a month ago at the same time as my buddy. He recieved his headphone about a week ago and i am still waiting.

every time i try to put in a ticket the page redirects me to sign in and once i do, it brings me to the 'my account' page. their live chat is a 404 page and i have no idea how else to contact them, i really just want a refund or my product at this point.

I'm out 20$ and still have no product. Fil Fil Fil Fil Fil Fil Fil Fil Fil Fil Fil Fil Fil Fil Fil Fil Fil Fil Fil

Product or Service Mentioned: Gearbest Website.

Reason of review: Poor customer service.

Monetary Loss: $20.

I liked: Cheap.

I didn't like: No customer service help.

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Gearbest
#1163132

Dear ccolford1,

Thank you for your valuable feedback. We are sorry for the inconvenience.

Please rest assured we will follow your issue and resolve this problem to your satisfaction.

Could you please give us your order number here?

You can send emails support@gearbest.com with the title "pissedconsumer complain+Gearbest - Support problems+forwarding this email to reputation group" with your order number?.

We are looking forward to hearing from you soon.

Best Regards,

Gearbest.com

ccolford1
to Gearbest Saint John, New Brunswick, Canada #1163180

W1604071815362140

Tracking says the package is still in frankfurt

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