Gearbest - Terrible Customer Service

I ordered a TFV4 tank from them, and It took almost a month to arrive.I ordered glass replacement cylinders for the tank on Feb.

25th, It arrived on March 14th, One of the cylinders was broken in shipment. I tried to submit a ticket on their website, but the website would not accept the capcha code even though it was correct. I tried several times, and every time with the same problem.

I emailed them with pictures of broken Item (support at on March 14th, no reply yet and now it is March 17th.Also their live chat never works.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers

  • What I liked
    • Great prices
  • What I disliked
    • Customer service
    • Website glitches

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Tfv4 Tank Glass Tube
Review category
Gadgets and Accessories
review #811413

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May 10 #1156549

Dear customer,
Thanks for your feedback. We regret any inconvenience or frustration that your experience has caused you.
You can send email to our support center at if you have any problems. Or please kindly send email to this email address: Please rest assured we will resolve this issue to your satisfaction.
We are committed to assisting every customer at any time.
Best Regards,

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