Queen Creek, Arizona
1 comment
Not resolved

I ordered a TFV4 tank from them, and It took almost a month to arrive.I ordered glass replacement cylinders for the tank on Feb.

25th, It arrived on March 14th, One of the cylinders was broken in shipment. I tried to submit a ticket on their website, but the website would not accept the capcha code even though it was correct. I tried several times, and every time with the same problem.

I emailed them with pictures of broken Item (support at gearbest.com) on March 14th, no reply yet and now it is March 17th.Also their live chat never works.

Review about: Tfv4 Tank Glass Tube.

I liked: Great prices.

I didn't like: Customer service, Website glitches.

Review #811413 is a subjective opinion of a user.

Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
Gearbest Website
Reason of Review / Monetary Loss Poor customer service / $1
Preferred solution Full refund

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Dear customer,
Thanks for your feedback. We regret any inconvenience or frustration that your experience has caused you.
You can send email to our support center at http://www.gearbest.com/about/contact-us.html if you have any problems. Or please kindly send email to this email address: support@gearbest.com. Please rest assured we will resolve this issue to your satisfaction.
We are committed to assisting every customer at any time.
Best Regards,

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