Queen Creek, Arizona
1 comment
Not resolved

I ordered a TFV4 tank from them, and It took almost a month to arrive.I ordered glass replacement cylinders for the tank on Feb.

25th, It arrived on March 14th, One of the cylinders was broken in shipment. I tried to submit a ticket on their website, but the website would not accept the capcha code even though it was correct. I tried several times, and every time with the same problem.

I emailed them with pictures of broken Item (support at gearbest.com) on March 14th, no reply yet and now it is March 17th.Also their live chat never works.

Review about: Tfv4 Tank Glass Tube.

I liked: Great prices.

I didn't like: Customer service, Website glitches.

Review #811413 is a subjective opinion of a user.

2.8
Website
Staff
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
PRODUCT OR SERVICE
Gearbest Website
Reason of Review / Monetary Loss Poor customer service / $1
Preferred solution Full refund

Had an Experience with Gearbest?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Gearbest
#1156549
Dear customer,
Thanks for your feedback. We regret any inconvenience or frustration that your experience has caused you.
You can send email to our support center at http://www.gearbest.com/about/contact-us.html if you have any problems. Or please kindly send email to this email address: support@gearbest.com. Please rest assured we will resolve this issue to your satisfaction.
We are committed to assisting every customer at any time.
Best Regards,
Gearbest.com

You May Also Like

"I am a Gearbest customer from less than a year, I made a lot of orders from this site and all went perfectly. Product assortment is very wide, you can..." Read more
"Without a doubt this is the best of all, I can follow my request from the purchase to the arrival in my residence, without mentioning that the website have an..." Read more
"TODAY 22/06/2016 BY THE DHL company became the new phone nothing works ,nothing happened after charging 9 hours in Israel a paid tax . I have a phone that doesn't work..." Read more
"i have purchased 3 goods on Aug 02 and Aug 03 but none of them received to me. When i check the tracking, i see all my shipments are returned..." Read more
"I contacted the company to clean carpets after having had a successful experience with the company. After finally getting the carpet cleaning scheduled, the technicians flooded my Berber carpet with..." Read more
"I looked at my ezbuy prime wishlist and i thought got 6 wishlist instead 3 wishlist . Chatted with thier customer service officer told me that i am not entitled..." Read more
"The watch is heavily used and absolutely not new. There is a lot of wearing sign on the band and watch's side. The box is old with many visible dots..." Read more
"I went to the Jackson, Ga location on March, 22.. I ordered my pepperoni pizza 20 minutes later I asked about my pizza and 2 orders of crazy bread they..." Read more