I ordered a TFV4 tank from them, and It took almost a month to arrive.I ordered glass replacement cylinders for the tank on Feb.
25th, It arrived on March 14th, One of the cylinders was broken in shipment. I tried to submit a ticket on their website, but the website would not accept the capcha code even though it was correct. I tried several times, and every time with the same problem.
I emailed them with pictures of broken Item (support at gearbest.com) on March 14th, no reply yet and now it is March 17th.Also their live chat never works.
More Review Details
|Diversity of Products or Services|
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
What I liked
- Great prices
What I disliked
- Customer service
- Website glitches
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Tfv4 Tank Glass Tube
- Review category
- Gadgets and Accessories
Author wants to be contacted by the company. Learn more ›
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