Athens, Attica
1 comment
Not resolved

I have chosen Gearbest because it is the official retailer of teclast products.I have chosen teclast x98 plus because it has good quality, strong built, long battery, good screen, but...

...but it was defective.

The screen had some colored lines blinking on the left side. And then the odyssey had begun. Ridiculous advises that I should find someone to fix it locally. Ridiculous prepositions that I should be reimbursed in gearbest wallet coins.

And lies, lies and more lies. Unbelievable politeness and unbelievable lies. After some days we've reached an agreement and I sent it back to get a new one. I am still waiting.

What have I learned from my odyssey? I've learned that if you chose to buy a Chinese product you gamble. You have good chances to get a good product and everything alright. But if you are unlucky enough to have a problem then most probably you lose your time and money trying to have the obvious, a new product instead of the defective one.

Thanks again Gearbest...thanks for nothing!!!

Review about: Teclast X90 Plus.

I didn't like: False promises, Refund policy, Complete disrespect and shortsited treat for its customers.

Review #875720 is a subjective opinion of a user.

2.0
Usability
Discounts and Special Offers
Website
Customer service
Price Affordability
Product or Service Quality
Staff
Style and Design
Exchange, Refund and Cancellation Policy
Value for money
Warranty
Diversity of Products or Services
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Gearbest?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Gearbest
#1181329
Dear customer,
Thank you for notifying us of your complaint. We are sorry to hear this.
For the quality issue, we have detail warranty and return policy. Please kindly refer here:
http://www.gearbest.com/about/warranty-and-return.html After review your issue, I have checked that full refund was issue on 2016-06-30. Please kindly reply to confirm the refund. Thanks for your cooperation.
We are looking forward to hearing from you soon.
Best Regards, Gearbest.com

You May Also Like

" I've purchased from Gearbest.com in March 04th, 2016 this Blue RC Car (model Wltoys A949)(http://www.gearbest.com/rc-cars/pp_227253.html) but they just sent me a different Blue RC Car. So, I..." Read more
"I bought 5 men shirts clothes from Gearbest. When I received the clothing after a moth, I noticed it comes from China Brands. I understood that Gearbest is dropshipping. It's..." Read more
"I placed an order for a mobile phone (Doogee Y6 Max 3D) after a really ok first time China phone buying experience with dealextreme.com. The worst thing they did was..." Read more
"Without a doubt this is the best of all, I can follow my request from the purchase to the arrival in my residence, without mentioning that the website have an..." Read more
"We bought $1800 worth of concert tickets with assigned rows and seats - they were delivered as SRO's - online rep said we could sell them on their website and..." Read more
"I was lured into buying a couple of this guys books and videos for some slick marketing. The books were badly written. I would say barely readable. The videos were..." Read more
" Please credit my account with Intoxalock, Attached to this E-mail is a copy of the mail in rebate form, installation invoice, receipt, and work order from High Low Customs..." Read more
"My order has not arrived. please confirm about my order. when my order will arrive? how long? My order has not arrived. please confirm about my order. when my order..." Read more