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they said they have my items (over $1200) but will ship out in 3 days because its a big order. Now they said we dont have it and no explanation but wait 5 days.

Now its been over two weeks and they are saying wait another week. They have been putting other smaller orders in front of mine as people have told me they ordered and have their items. TTTTTTThe customer service is garbage and they just give you more lies and offer no solutions or even compensate. they advertise false dates and my las order of this same item was in over a month ago and i canceled to pick a different version because the shipping time was 5 days out but as i mentioned they lied about that too.

hey have held onto my money for nearly one month in total and are taking lots of orders but give me nothing. You would think they would maybe rush my order forward on this second one for telling me a false date for the first

Reason of review: Poor customer service.

Monetary Loss: $1320.

Preferred solution: Deliver product or service ordered.

Gearbest Cons: Customer service.

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Dealing with the same issues. They take orders, with stock not on hand, then ship dates never come.

First order, they refunded after 3 weeks.

Phones came on sale again, ordered, and now have been waiting for another 3 weeks and the ship date keeps changing in my order status.

Customer service chats show they take orders, knowing they may not get items from supplier!! This will be my last try, if we don't get our phones, I will bash them at every opportunity for bad and unethical business practices.

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