Featured 100% full Not resolved
2.7
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
1 comment

I bought a Onda tablet (already own 2, which are usually a food deal). I received it with the touchscreen not working (see attached picture, hardware failure) They proposed to refund 15 USD (out of paid 123) or receive a new one for 65 USD.

Why would I pay anything to apply a warranty ? I'm upset and feeling totally scammed. They're ok as long as the item works. Otherwise they do not respect what they advertize : there is NO warranty.

Opened a paypal complaint together with the ticket on feabest, but it's going to be a long way.

Pix (France)

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $123. The author is overall dissatisfied with Gearbest and uploaded a picture. The most disappointing about onda v919 air tablet from Gearbest was customer support , but reviewer liked prices. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Gearbest.

Check out the best and the worst companies in Gadgets and Accessories category for more informed decision or compare Gearbest to other companies on our site.

Had an Experience with Gearbest?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1139103

After a week the parcel was delivered back there, they still claim their system has nothing and ask me to wait an other 7 days.

Fortunately this time Paypal decided to refund me, and by some magics I don't understand, also refund the costs back.

Finally yhe ptoblem is solved, after many useless emails, only thanks to Paypal.

You May Also Like

Gearbest take my money and not Giving me refund or product Gearbest "I ordered one quadcopter from gearbest on 23 may 2017 then automatically it selected on ship via unregistered mail and then i didnt able to see that i want to..." Read more Gearbest - FIDGET!!! Gearbest "I ordered this figet spinner here, its very very nice but a bit rusty. i think this is not the standard. now i got some new ceramic booster as well!..." Read more Gearbest denied to refund 122.3 - four months after the item has been lost. Gearbest "I bought from Gearbest one mobile phone on February 20, 2017, and I paid 122.3 euros via Paypal, along with transport insurance with the carrier PostNL . The phone was..." Read more Gearbest - Shop with good discounts. Gearbest "The first time I ordered this store 1 year ago. Since then, I have made about 30 orders. Shop GearBest is constantly happy with discounts and coupons for various products...." Read more VM Innovations - Extremely disappointed!!! VM Innovations "This is a continuation of my disappointment in VMInnovations. I am currently on my 3rd slide one was replaced the other two I purchased. This last one I purchased at..." Read more Cheapoair - DO NOT USE! ! ! Cheapoair "My husband is in Iraq. He gets to come home for 14 days out of a year. We booked flight, charged my card, and send email confirmation of booking number...." Read more Ryan Homes - Residential Street Blockage Ryan Homes "Dan Ryan Builders are absolutely OUTRAGEOUS! So far this week his construction people have blocked our street on Sutherland Drive in Franklinton NC (Olde Liberty SubDivision). Yesterday as I was..." Read more Trugreen - Really PISSED at Truegreen Trugreen "We have been customers of True Green got many years. In the beginning the service was ok. Our lawn did improve. The second year it appeared to get better. As..." Read more