1 comment
Featured on Facebook 100% full Not resolved

I bought a Onda tablet (already own 2, which are usually a food deal). I received it with the touchscreen not working (see attached picture, hardware failure) They proposed to refund 15 USD (out of paid 123) or receive a new one for 65 USD.

Why would I pay anything to apply a warranty ? I'm upset and feeling totally scammed. They're ok as long as the item works. Otherwise they do not respect what they advertize : there is NO warranty.

Opened a paypal complaint together with the ticket on feabest, but it's going to be a long way.

Pix (France)

Review about: Onda V919 Air Tablet.

I liked: Prices, Many products.

I didn't like: Customer support.

Review #803443 is a subjective opinion of a user.

2.7
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Staff
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $123
Preferred solution Full refund

Had an Experience with Gearbest?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1139103
After a week the parcel was delivered back there, they still claim their system has nothing and ask me to wait an other 7 days.
Fortunately this time Paypal decided to refund me, and by some magics I don't understand, also refund the costs back.
Finally yhe ptoblem is solved, after many useless emails, only thanks to Paypal.

You May Also Like

"Hi hi! GearBest, this is really the best store. great prices, you can bargain, in Ukraine we deliver new mail directly to your home!!! it is very convenient! delivery is..." Read more
"I will give my opinion of the last purchase I made in this store Buy 2 phones the 2 are original. Buy them at an excellent price with a promotion...." Read more
"I was starting my very first FPV (First Person View) micro quadcopter project and I was looking for cheap components, since I was a complete noob in the matter. I..." Read more
"I have done just a few orders, but I saw the real quality of goods, service, packing and speed of delivering. In all cases all were better then in other..." Read more
"HI, i purchased one wifi projector from Ali express, later i received the projector without wifi and when i complained they said either i need to return the same back..." Read more
"On Tuesday, April 25, 2017: a 1 inch triangular red plastic object was found while eating the Boston Market Chicken Parmesan meal after microwaving! It looked first like a piece..." Read more
"YELP INC *** OF THE EARTH owner of yelp CEO: Jeremy Stoppelman this guy has to be taught a lesson to get his advertising personnel not to review business if..." Read more
"The site looks good. We can give it that. Otherwise, it's a *** mess. The moderators are insane. The stalk you relentlessly. That is of course if you are able..." Read more