Wahroonga, New South Wales
1 comment
100% full Not resolved

I ordered a SMART WATCH as a gift for Christmas early November and didn't recieve it until January 4th,finally opened box to check item and turn on,it went on then off and never turned on again.Contacted Gearbest support for contact number or a return address no response to either.I have left message after message in writing and every time they are sorry and they will fix the problem if i send a video or photo,this has been done and still no response.I don't understand how a photo to an internal problem to this faulty product can help them.I would say they are avoiding there resposibility for the 45 day money back return for the whole 45 day period.NEVER AGAIN!

Review about: Smartwatch.

I liked: Nightmare.

I didn't like: Being ripped off with christmas gifts.

Review #766930 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $55
Preferred solution Not specified

Had an Experience with Gearbest?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Gearbest
#1091474
Dear Customer,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com

You May Also Like

"I placed an order for a mobile phone (Doogee Y6 Max 3D) after a really ok first time China phone buying experience with dealextreme.com. The worst thing they did was..." Read more
"Good prices, too many products, normally the shipping is very fast. I Already buy a lot of products... smartphones, action cameras, ip cameras, cases and screen protector for smartphones, routers,..." Read more
"Without a doubt this is the best of all, I can follow my request from the purchase to the arrival in my residence, without mentioning that the website have an..." Read more
"I bought a phone, bulbs, and many other stuffs from GearBest. Last order with a xiaomi yi action cam beat the record for delivery (about 12 days – from an..." Read more
"Dear Alexandra (if it was truly you on the review you posted)... I'm sure that some of the bad reviews here are from people who were hoping to save some..." Read more
"I purchased my usual dress size which was within the sizing chart provided for US customers. I was hesitant to purchase but the reviews were good. I checked the return..." Read more
"Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie..." Read more
"They screwed up an order of daffodils that I sent to my fiancé, and sent me an apologetic $20 gift certificate that I then used to buy a dozen roses...." Read more